PhoneHQ Privacy Policy

This Privacy Policy is a part of Terms and conditions containing information about collecting users’ personal data and other information and the manner of its processing during use of PhoneHQservices as we respect your right to privacy and to be well informed. 

In this Privacy Policy “we,” “us,” “our”, “PhoneHQ” or “CC Inc.” will refer to CrazyCall Inc., with its registered seat at 382 NE 191st St
PMB 66713 Miami, Florida 33179-3899 US.

The acceptance of terms and conditions for the use of PhoneHQ services means accepting this Privacy Policy without any reservations.

We are committed to fully fulfill those principles and they are effective to all information collected by CrazyCall Inc. from which an individual can be identified.

CrazyCall Inc.:
takes reasonable and appropriate technical and operational measures to protect your personal data collect and hold your personal data from loss, misuse and unauthorized access, disclosure, alteration, and destruction
takes into due account the risk involved in the processing and the nature of the personal data

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How do we collect personal information?

We collect information about users’ personal data when:

• you register on our website or in our app,
• fill out a form or 
• in connection with the correspondence between us and the user (used strictly to answer to your correspondence).

Some of the provided user’s information such as: your IP address, domain, browser type, operation system type etc. may be automatically acquired when a user visits our websites.

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What categories of data do we collect?

When ordering or registering on PhoneHQ, as appropriate, you may be asked to enter your name, surname, company business name, e-mail address, credit/payment card information, industry, company size, phone number. 

When you create an account via social login platform (Apple, Google, Microsoft, etc.) CC Inc. accesses the data of these accounts (e.g. email address or login, first and last name, profile picture). 

Aforementioned data is necessary to complete user registration and at the same time to ensure access to CrazyCall Inc. services. 

Those data are collected by CrazyCall Inc.

Please note that as a user you are responsible for the accuracy and legality of the data you provide to CC Inc. - especially if you are acting under the authority of another person or company. Remember that it is prohibited to transmit data to CC Inc. that you are not authorized to transfer.  

Details of your liability for the aforementioned data you find in Terms and Conditions part “Limitation and liability”. 

To make it clear, you are the owner of the data that You provide, and you are responsible for collecting personal data in compliance with all applicable law provisions.

Taking above into account, we may collect information regarding data subject as following: users of PhoneHQ and data collected by them in PhoneHQ, visitors of phonehq.com and individuals who may contact us via phonehq.com

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What do we use your information for?

CrazyCall Inc.’s main purpose of collecting users’ information (including personal data) and using it is to make our services available to you and to communicate with you if applicable. In this case, we use your data to:

• provide you with the PhoneHQ service,
• bill you for services,
• provide you with customer service,
• send you technical or service information related to the use of PhoneHQ. 

We may also collect and use certain user information (IP address, domain, browser type, operating system type, etc.) in order to:

• upgrade and improve functionality of our services
• better respond to your individual needs and understand them
• prepare advanced statistics and analysis of our services. 

We collect and process such data collectively and anonymously.

And what about profiling personal data?

By using our services you give us consent to the profiling of personal data for the purpose of maintenance and providing services to you. The profiling we use has no legal implications for users - an example of what we do is to track by IP your activity on our Site, in order to improve our UX.

Thanks to this we may provide you accurate content. 

Notwithstanding the above, We inform you that you have a right not to be profiled. 

You can object to profiling at the email address in the how to contact us section. You can also express your objection by not agreeing to cookies.

And what about geo-location?

CrazyCall Inc. may have access to your geo-location data (as we collect and process IP addresses) regarding devices you use while using our services.

And what about social media widgets?

As you can see our website contains social media widgets/features (Facebook, LinkedIn, Twitter).

Please be aware that those widgets/features:may collect your IP address, may set a cookie to enable the features to function in the proper way, are hosted by a third party or hosted on your site – they are governed by the third party privacy policy. 

Data integrity and purpose limitation:

Personal data collected by CrazyCall Inc. is relevant to the purposes for which data is collected. 

We ensure that they will not be used by us for other purposes unless you authorize us to do so. We will make an effort to ensure data is reliable for its intended use, accurate, complete and current. Taking it into account we may contact you occasionally to check that your data is still accurate and current.

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How do we process third-party information?

Users may process personal data and third party information by using CrazyCall Inc. services. 

CrazyCall Inc. shall treat personal data owned by the user and processed via CrazyCall Inc. services as confidential. 

CrazyCall Inc. shall not use the information for any other purpose than to provide you with high quality and secure services and shall comply with Privacy Policy.

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How do we protect your data?

The security of your personal data is our main concern. 

We follow high industry standards to protect the personal data processed via our services and products, both during transmission and once we receive it.

We remind you however, that no method of internet transmission or electronic storage is 100% secure. 

CrazyCall Inc. takes every possible step to keep the data protection system up to date and modern.

CrazyCall Inc. uses technical and organizational measures and the highest security to protect the provided data against loss, destruction, misuse, unauthorized access or disclosure. 

We use a secure socket layer (SSL) during the registration process and to fulfill payments by credit card.

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Do we collect children’s personal data?

CrazyCall Inc. services are addressed to business companies. 

CrazyCall Inc. does not collect personal information from anyone under the age of 18. 

If you notice we collect and process personal data of anyone under this age incorrectly, please contact us immediately.

As a responsible company we encourage parents/legal guardians to monitor their children’s behaviour on the Internet.

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Do we sell or disclose your personal data to third parties?

We do not sell, trade or otherwise transfer to outside parties your personal identifiable information. 

In particular, we shall transfer no information or personal data to third parties for marketing purposes without your prior consent.

This does not include trusted third parties who assist us in operating our services, so long as those parties agree to keep this information confidential and use proper security measures.

Please be aware that we may also release your information when we believe in good faith that disclosure is appropriate to comply with the law such as to comply with a subpoena, or similar legal process and it is necessary to protect our rights, your safety or the safety of third parties, investigate fraud, respond to government request or if it is necessary for the CrazyCall Inc.’s security and its rights protection.

CrazyCall Inc. reserves the right to disclose personal data and other information relating to the user to third parties affiliated with CrazyCall Inc. connected with providing services and its current business activity, such as payment processing, providing customer support and sending e-mails out on our behalf.

Users’ credit/payment card data shall be disclosed solely to service providers that conduct non-cash transactions strictly for purposes related to the payments process.

We may share your personal data with: parent, subsidiary, affiliated or successor companies, third party service providers e.g. hosting, credit card processing, e-mail, support services providers – if requested we can provide you the list of those providers. 

Please be advised that these entities only have access to personal information that is necessary for them to provide their services or which is transferred to them in connection with remaining in a relationship with CC Inc. Please note that these entities will comply with this Privacy Policy.

If we share data with third parties they will be required to use your data in a manner that is consistent with this Privacy Policy.

We will provide an individual opt-out choice before we share data with third parties other than mentioned above or before we use it for a purpose other than which it was originally collected or subsequently authorized.

To limit the use and disclosure of your personal data, please submit a request via e-mail.

Please be aware of an exception to opt-out choice – it would be where we are required to disclose your personal data pursuant to governmental or judicial order, law or regulation to meet national security or law enforcement requirements.

Some information about accountability for onward transfer CrazyCall Inc. may transfer personal data only to such third parties who is obliged to provide at least the same level of privacy protection to you data as we and as required by the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

We will only transfer data to our third party providers (such as consultants, accountants, attorneys, and sub-processors) who need the information in order to provide services to or perform activities on our behalf and only for a purpose consistent with this Privacy Policy.

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How do we use cookies?

The so-called ‘cookies’ may be used while using services or products rendered by CrazyCall Inc. 

These are pieces of information sent by the server, stored on a user’s computer for the purpose of automatic identification of a particular user when using our services.

‘Cookies’ enable us to quickly confirm your identity and owing to them the use of our services becomes much easier and more widely available. 

‘Cookies’ are used by CrazyCall Inc. solely with the purpose of personalizing a particular user. ‘Cookies’ can be used on condition that they are accepted by a browser and that they shall not be removed from the storage media.

Users who removed ‘cookies’ from their storage media or have not accepted them on their browser may not have access to products or services rendered by CrazyCall Inc. 

We do not link the information we store in cookies to any personal data you submit while on our site.

The use of third party cookies is not covered by our privacy policy. 

We do not have access or control over these cookies.

What external services do we use?

On our site, we use the following functionalities provided by third-party providers where analytics and your device data may be processed:

• Google Analytics - in connection with this service, the website places a counting code on the user's computer to collect data about users,

Who is the data gathering entity?

Conducting its activity, under the business name of CrazyCall Inc., with its registered seat at 382 NE 191st StPMB 66713 Miami, Florida 33179-3899 US shall be the entity gathering personal data and other information.

How to change or delete my data?

If your personal data changes, or if you no longer desire our service, you may correct, update, delete inaccuracies or request deactivation of your account by making the change within the “edit my profile” section of the site or by emailing us at support@phonehq.comIn any time you have the right to access your personal data – look into the part “How to contact us”.This Web site contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites.Using offered products and services rendered by CrazyCall Inc., the user is obliged to comply with rules contained in the terms and conditions available on our website: Terms of service for PhoneHQWe will respond to your request within 30 days.

Recourse, enforcement, and liability

Please be informed that in case:we are not in compliance with our Policyif you have any questionif you wish to take any other action concerning this Policy or your personal data feel free to contact us and let us know about your concerns.As safety of your personal data means a lot for us be sure that will investigate your complaint, take appropriate action and report back to you within 30 days.

Do we modify this privacy policy?

We may update this Privacy Policy to reflect changes to our information practices or requirements of law. In case of any material changes you will be notified by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective.

How to contact us?

In case of any questions regarding this Privacy Policy please feel free to contact us via the following e-mail: support@phonehq.com